RETURNS
& REFUNDS.
If something is wrong with your order, we will make it right. Please read the terms below before sending anything back.
RETURNS INFO
OUR RETURNS POLICY
Faulty or damaged devices
If a device arrives faulty, damaged or not working, contact us within 7 days of delivery with your order number and a photo or short video of the problem. Once the fault is confirmed, we will replace it or refund you.
Wrong item sent
If we sent the wrong product or flavour, let us know within 7 days and we will arrange a swap at no cost to you.
Change of mind
For hygiene reasons, opened or used vapes cannot be returned. Unopened products in their original sealed packaging can be returned within 7 days of delivery. Return delivery costs are for your account.
How refunds are paid
Approved refunds are paid back to your original payment method within 5 to 10 business days.
How to start a return
Email or WhatsApp us with your order number, the product and the reason for the return. We will reply with the next steps.
